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Frequently Asked Questions

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We’ve compiled a list of most frequently asked questions about Inforum. If you have a question we haven’t answered, please submit it here.

Contact information

General questions


Educational Sessions/Call for Papers

Registration questions


Expo/Hub questions


When and where is Inforum 2017?

July 10-12, 2017
Javits Center
655 W 34th St.
New York, NY 10001


Why should I attend Inforum 2017?

Inforum 2017 is the most comprehensive conference Infor offers customers. Inforum 2017 is a prime opportunity to gather with and learn from like-minded colleagues, hear the latest strategy updates and product announcements from the Infor senior management team, learn about new directions for your industry, interact with a broad range of partners, and experience the hands-on education and learning you expect.

Top 5 reasons you should attend:

  1. See what’s new and dive deep into your existing products to maximize your software investment.
  2. Learn about the innovation driving our latest technology.
  3. Test-drive and learn about the newest products.
  4. Engage with peers, and Infor software, product, and industry experts.
  5. Hear first-hand updates on the Infor vision and strategy.

Need a little assistance convincing your boss to invest in your Inforum 2017 experience?

We can help. Get started by downloading this customizable justification letter that other attendees have used successfully.

What is the recommended attire for Inforum?

Business casual.


Will luggage check be available at the convention center?

We will provide a coat/luggage check at the Javits Center Mon, July 10, through Wed, July 12. Current charge is $3.00 per item.


What is the Inforum 2017 full conference registration fee?

Early Bird February 18–May 26, 2017 $1,895
Regular May 27–July 8, 2017 $2,095
Onsite July 9–12, 2017 $2,295
Day Pass November 8, 2016–July 12, 2017 $1,000
Hub Only November 8, 2016–July 12, 2017 $800

Register now >

Are there other registration packages available?

Group package: Purchase ten (10) Full Conference passes and receive one (1) free Full Conference registration pass. Note that the 10 full conference passes must be purchased at one time using the group discount package during registration.

Day pass: $1,000—Provides one-day access on Monday, Tuesday, or Wednesday. Specific day must be selected at time of registration. Day pass includes: Welcome Reception (Mon only), education sessions, General Sessions (Tues and Wed only), Academies, The Hub with hands-in demos, partner exhibits, and Speed Sessions. Does NOT include the Customer Appreciation Event.

The Hub Only pass: $800—Gives you access to The Hub for all three days, including the Welcome Reception on Monday night, demos, partner exhibits, and Speed Sessions, and the General Sessions on Tuesday and Wednesday. It does NOT include the Customer Appreciation Event.

What are the Inforum 2017 cancellation policy and fees?

Conference cancellations received or postmarked no later than March 22, 2017, will not be charged a cancellation fee. Conference cancellations received or postmarked March 23 through June 7, 2017, will be refunded less a $300 processing fee per registration. No refunds will be given for any Inforum registration cancellations received or postmarked after June 7, 2017. Processing fees will be deducted from the refund being provided to the registrant. Refunds will not be provided to individuals who are no-shows to the event. Cancellation requests not received in writing will not be honored. Fees and costs associated with the cancellation of any travel reservations and/or hotel reservations are the exclusive responsibility of the registrant.
Please email all cancellations to:

What are the accepted registration fee payment options?

Registration fees can be paid by credit card (Visa, MasterCard, American Express), check, or wire transfer.

Check or wire transfer payments should be received within 15 business days upon completing your registration otherwise your registration may be at risk of being cancelled. Ensure payment is not part of any other Infor payments other than for Inforum.
Registrant’s name and invoice number should be referenced on the check/wire transfer.
Remit check payments to:
Attn.:Goran Zubcevic
13560 Morris Road, Suite 4100
Alpharetta, GA 30004
Remit wire transfer payments to:
Bank Name: Wells Fargo
ABA Number: 121000248
Account Name: Infor (GA), Inc.
Account Number: 4124909482
Swift Code: WFBIUS6S
Bank Address: 101 Federal Street Suite
2020, Boston, MA 02110
IMPORTANT: Be sure transaction fees are not deducted from the total registration fee due. Please send email notification when wire transfer has been completed to:

I have registered but can no longer attend; can another person go in my place?

All substitutions must be sent in writing via email to No fee will be charged for processing substitutions.

Are group discounts available?

Yes, purchase 10 Full Conference passes and receive 1 free Full Conference registration pass. Note that the 10 full conference passes must be purchased at one time using the group discount package during registration.

Is a guest package available for Inforum 2017?

The Welcome Reception guest pass is $100, and the Customer Appreciation Party guest pass are available for $200. Both special passes must be purchased with a Full Conference pass. Guests are not permitted to attend the conference sessions. Guest passes can be purchased at time of registration or on-site at Inforum. All guest pass purchases are based upon availability. Please note guests must be 21 years of age or older.

Can my guest walk through The Hub/Expo?

Your guest may only be present in The Hub during the Welcome Reception. During all other times, only conference attendees are allowed in sessions or The Hub.


What type of sessions will be available to me?

The full track listings and session catalog will be available early March 2017, so check back to learn more about Inforum 2017 education opportunities. Types of sessions will include (but are not limited to):

  • Customer presentations: Hear success stories and best practices from other customers.
  • Product sessions: Dive deeper into product features and functionality targeted to your needs (from beginners to advanced users).
  • Panel discussions: Hear a variety of expert perspectives on a range of topics.
  • Vision/roadmap sessions: Learn about the future of Infor products and the vision for the company as a whole.
  • Partner sessions: Talk with certified partners, account managers, and customers as they share their stories of success and challenges.
  • Industry sessions: Learn about the latest trends for your industry and what to expect next.
  • Speed Sessions: Make the most of your time and attend short, focused sessions on a variety of industry and product topics.

What is the Agenda Builder and when will it be open on the website?

The Agenda Builder is now available and is an online tool that allows you to build your own personal schedule for the conference.  To access the Agenda Builder, log into the Session Catalog and click “Browse & Search” on the left-hand navigation, then simply click the session you want to add to your schedule.  Your login/user name and password are the same as those you used when you registered for Inforum.

What are Academy sessions?

Academy sessions are limited-size, hands-on computer lab classes offered across a number of products and a variety of topics. Advance registration is required via the Agenda Builder for Academy sessions, and participants are limited to two sessions to ensure all customers have the opportunity to experience these valuable environments.

When can I register for sessions and Academies?

You will be able to register for sessions and Academies in early May 2017 via the Agenda Builder tool. Please note only two Academies allowed per registered attendee.


What hotels are available for Inforum attendees?

Candlewood Suites Times Square 339 W 39th Street
New York, NY 10018
(212) 967-2254 $249 0.7 miles to Javits
DoubleTree by Hilton NYC Chelsea 128 W 29th Street
New York, NY 10001
(212) 564-0994 $229 1.2 miles to Javits
Element New York Times Square West 311 W 39th St
New York, NY 10018
(212) 643-0770 $259 0.7 miles to Javits
Fairfield Inn & Suites Penn Station 325 W 33rd Street
New York, NY 10001
(212) 563-0900 $279 0.7 miles to Javits
Fairfield Inn & Suites Times Square 330 W 40th St
New York, NY 10018
(212) 967-9494 $245 0.7 miles to Javits
Four Points by Sheraton 326 W 40th St
New York, NY 10018
(212) 967-8585 $239 0.7 miles to Javits
Hampton Inn Madison Square Garden 116 W 31st Street,
New York, NY, 10001
(212) 947-9700 $269 1.2 miles to Javits
Hampton Inn Times Square Central 220 W 41st Street
New York, NY, 10036
(212) 221-1188 $259 1 mile to Javits
Hampton Inn Times Square South 337 W 39th Street
New York, NY 10018
(212) 967-2344 $279 0.7 miles to Javits
Holiday Inn Express Chelsea 232 W 29th Street
New York, NY10001
(212) 695-7200 $259 1 mile to Javits
Holiday Inn Express Times Square 343 W 39th Street
New York, NY10018
(212) 239-1222 $269 0.7 miles to Javits
Holiday Inn NYC Times Square 585 8th Avenue
New York, NY 10018
(212) 473-6200 $235 0.8 miles to Javits
Homewood Suites by Hilton 312 W 37th Street
New York, NY10018
(212) 244-0644 $265 0.7 miles to Javits
Hyatt Times Square New York 135 W 45th St
New York, NY 10036
(646) 364-1234 $309 (Govt. rate available) 1.8 miles to Javits
INNSIDE New York NoMad 132 W 27th Street
New York, NY 10001
(212) 951-1000 $239 1.3 miles to Javits
InterContinental New York Times Square 300 W 44th St
New York, NY 10036
(212) 803-4500 $312 1.3 miles to Javits
New York Marriott Marquis 1535 Broadway
New York, NY 10036
(212) 398-1900 $329 1.6 miles to Javits
Paramount Hotel 235 W 46th St
New York, NY 10036
(212) 764-5500 $219 1.5 miles to Javits
Premier Hotel New York 133 W 44th St
New York, NY 10036
(212) 764-5500 $239 1.3 miles to Javits
Renaissance New York Midtown 218 W 35th Street
New York, NY 10001
(212) 239-0014 $289 0.8 miles to Javits
Renaissance New York Times Square Hotel 714 7th Ave
New York, NY 10036
(212) 765-7676 $339 1.7 miles to Javits
Sheraton Times Square 811 7th Ave W 53rd Street
New York, NY 10019
(212) 581-1000 $259 1.9 miles to Javits
TRYP by Wyndham 345 W 35th Street
New York, NY 10001
(212) 600-2440 $209 0.6 miles to Javits
W Times Square 1567 Broadway
New York, NY 10036
(212) 930-7400 $319 1.7 miles to Javits
Westin Times Square 270 W 43rd 270 W 43rd St
New York, NY 10036
(212) 201-2700 $309 (Govt. rate available) 1 mile to Javits
Wyndham New Yorker 481 8th Ave
New York, NY 10001
(212) 971-0101 $199 0.7 miles to Javits
YOTEL New York 570 10th Ave
New York, NY 10036
(646) 449-7700 $189 0.6 miles to Javits

How do I book a hotel using the special Inforum rates?

Hotel reservations at designated Inforum hotels with the special negotiated Inforum rates are accessible at the end of the online registration process or you can complete your registration and log in later to book a hotel room. Rooms must be booked by early June 2017.

Can I book my hotel before I register for the conference?

No, you make your hotel reservation when you register for Inforum 2017. Please note: While booking your hotel reservation is part of the registration process, your hotel cost is in addition to the registration fee.

When will I receive a hotel confirmation?

Confirmations of hotel reservations come directly from the conference hotels and will be sent approximately two weeks prior to Inforum 2017.

Will my hotel room be charged for the room guarantee?

No, the credit card provided upon making hotel reservations through Inforum registration is being used only to guarantee the room and will not be charged. All fees for the hotel need to be paid upon check out. The card provided can be changed upon check-in at the hotel if preferred. Please note: Some hotels have varying cancellation policies. Failure to check into the hotel or to cancel a reservation as outlined on your confirmation may result in credit card charges to your account.

If I hold my hotel room with a credit card, can I pay by check or cash on-site?

This varies between hotels, some only take cash or credit card and no company or personal checks.

How do I make changes to my existing hotel reservation?

You can modify an existing reservation within the Housing section of your Inforum registration account. This can be done only until June 14, 2017. After this date, all reservation requests will be transferred to the Inforum hotels for entry into their systems. Once their systems are updated, you can contact them directly for any modifications.


Where is the closest parking garage? How do I get to the Javits Center by car?

There is no on-site parking at the Javits Center. However, there are many parking garages in the vicinity. The average price for event day parking usually starts at around $50 a day and is subject to change depending on Javits Center’s activity. See parking garages and directions on how to get to Javits Center by car or truck.

What and where are the closest major airports?

The New York metropolitan area is serviced by three major airports: JFK International, Newark International, and LaGuardia Airport.Travel time by taxi from the airports to midtown Manhattan varies by airport. Travel time from LaGuardia to midtown can take 25-40 minutes; JFK 45–60+ minutes; and Newark 40–60 minutes.

JFK International Airport: To and from JFK and any location in Manhattan is a flat fare of $25 (tolls, surcharges of $0.50, $0.30, and tip are extra). To and from JFK and other locations will be charged as metered fares.

Newark International Airport: The fare is metered and ranges $50–$75 (tolls, $17.50 Newark surcharge, and tip are extra). During weekday rush hours (6:00 a.m.–9:00 a.m. and 4:00 p.m.–7:00 p.m.) and on weekends (Sat–Sun, 12:00 p.m.–8:00 p.m.), there is a $5 surcharge for travel to anywhere in New York State, except Staten Island.

LaGuardia Airport: The fare is metered and ranges from $29–$37 (tolls, surcharges, and tip are extra).

Click here for special discount on shared-ride and private van service through Super Shuttle.

For complete transportation information, including how to get to Manhattan by public transportation from all three airports, including the JFK AirTrain, log onto the NY/NJ Port Authority at:

Will there be shuttle transportation available between the hotels and Javits Center?

Yes, please see the shuttle schedule below.

Sunday, July 9, 2017
11:30 AM – 8:00 PM
Frequency: 30 min

Monday, July 10, 2017
7:00 AM – 4:00 PM
Frequency: 30 min

4:00 PM – 8:30 PM
Frequency: 20 min

Tuesday, July 11, 2017
7:00 AM – 10:00 AM
Frequency: 10 min

10:00 AM – 4:30 PM
Frequency: 30 min

4:30 PM – 7:30 PM
Frequency: 20 min

Wednesday, July 12, 2017
7:00 AM – 10:00 AM
Frequency: 10 min

10:00 AM – 4:00 PM
Frequency: 30 min

4:00 PM – 6:30 PM
Frequency: 15 min

8:00 PM – 10:30 PM
Frequency: 10 min


What meals are provided with a full conference registration package during Inforum?


Monday, July 10, 2017
6:00 PM – 8:00 PM
Hub Grand Opening/Welcome Recep
Hall 3A and 3B
Tuesday, July 11, 2017
11:30 PM – 1:30 PM
Hall 3A and 3B

6:00 PM – 7:00 PM
Networking Reception in The Hub
Hall 3A and 3B
Wednesday, July 12, 2017
11:30 PM – 1:30 PM
Hall 3A and 3B