Excellence in Action Awards
Congratulations to this year’s winners!
CUSTOMER OF THE YEAR
Bank of America
A multinational banking and financial services corporation headquartered in Charlotte, North Carolina.
Infor Product: Infor WFM and Labor Forecasting and Schedule Optimization (LFSO)
Reading Health System, Supply Chain
A not-for-profit healthcare center providing comprehensive acute care, post-acute rehabilitation, behavioral, and occupational health services.
Infor Product: Infor Lawson S3 Mobile Supply Chain Management, Microsoft Office Add-ins for Lawson
Improved visibility into 90 supply carts at more than $1 million by 100 percent
Automated a previously manual replenishment process
Decreased case picking time from 36 minutes to 12 minutes (66%)
Increased physician confidence that the right supplies are at their fingertips at all times
Europe’s oldest luxury hotel group, committed to providing guests with memorable journeys inspired by exquisite European flair.
Infor Product: Infor d/EPM and Business Plan powered by Infor BI Dashboards
Streamlined business plan review and approval process, hotel business plans and corporate budget approved
Calculated a realistic, assumption-based budgets and a strict forecasting process, increasing forecast accuracy by 88% over 5 years
Fostered involvement of the hotel department heads in the budgeting and forecasting processes leading to achieving the departmental goals, and increased overall profitability
An American sportswear and footwear retailer, headquartered in New York City, and operating in 28 countries worldwide.
Infor Product: Infor Talent Science
Reductions in employee turnover
Increased in store productivity
Implementation expanded globally across all brands in 2016
A Qualified Entity operating the health information exchange and population health improvement programs to support healthcare delivery reform and foster collaboration among public and private health plans.
Infor Product: Infor Cloverleaf Integration Suite
Reduced cash flow reporting from months and weeks of manual tracking, on hundreds of comprehensive spreadsheets, to the click of a button
Developed processes to create, manager, leverage, and implement its own cash flow legacy, including the ability to track $3.3 billion in projects daily
Reduced budget planning for the new fiscal year from two months to three days, and reduced errors by eliminating manual processes
Lord, Abbett & Co. LLC
An independent, privately held investment manager headquartered in Jersey City, New Jersey offering a variety of fixed−income and equity strategies to individual and institutional investors.
Infor Product: Infor Sales Intelligence for CRM
Increased cross-sales by more than five times
Lead to 10 fold (1000 percent) increase in prospect likelihood conversion rates
Increased email click-through rate and increased voicemail connection rates 3 times
Liberty Lift Solutions, LLC
A pumping unit company, providing artificial lift solutions to companies worldwide.
Infor Product: Infor CloudSuite Industrial (SyteLine)
Automated previously paper-driven tasks reducing administrative burdens on the field team
Reduced invoicing lead time between the completion of a field service assignment and customer invoice submission by 75 percent and decreased “days sales outstanding” by two days
Eliminated the need to transcribe paper field tickets reducing both opportunity error and administrative time by 50 percent
Reduced lost revenue