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Excellence in Action Awards

Congratulations to this year’s winners!

CUSTOMER OF THE YEAR

Bank of America

A multinational banking and financial services corporation headquartered in Charlotte, North Carolina.

Infor Product: Infor WFM and Labor Forecasting and Schedule Optimization (LFSO)

OPERATIONAL EXCELLENCE

Reading Health System, Supply Chain

A not-for-profit healthcare center providing comprehensive acute care, post-acute rehabilitation, behavioral, and occupational health services.

Infor Product: Infor Lawson S3 Mobile Supply Chain Management, Microsoft Office Add-ins for Lawson

Improved visibility into 90 supply carts at more than $1 million by 100 percent

Automated a previously manual replenishment process

Decreased case picking time from 36 minutes to 12 minutes (66%)

Increased physician confidence that the right supplies are at their fingertips at all times

FINANCIAL EXCELLENCE

Kempinski Hotels

Europe’s oldest luxury hotel group, committed to providing guests with memorable journeys inspired by exquisite European flair.

Infor Product: Infor d/EPM and Business Plan powered by Infor BI Dashboards

Streamlined business plan review and approval process, hotel business plans and corporate budget approved

Calculated a realistic, assumption-based budgets and a strict forecasting process, increasing forecast accuracy by 88% over 5 years

Fostered involvement of the hotel department heads in the budgeting and forecasting processes leading to achieving the departmental goals, and increased overall profitability

ASSOCIATE EXCELLENCE

Foot Locker

An American sportswear and footwear retailer, headquartered in New York City, and operating in 28 countries worldwide.

Infor Product: Infor Talent Science

Reductions in employee turnover

Increased in store productivity

Implementation expanded globally across all brands in 2016

PATIENT SATISFACTION

HealthLinkNY

A Qualified Entity operating the health information exchange and population health improvement programs to support healthcare delivery reform and foster collaboration among public and private health plans.

Infor Product: Infor Cloverleaf Integration Suite

KPIs needed:

Reduced cash flow reporting from months and weeks of manual tracking, on hundreds of comprehensive spreadsheets, to the click of a button

Developed processes to create, manager, leverage, and implement its own cash flow legacy, including the ability to track $3.3 billion in projects daily

Reduced budget planning for the new fiscal year from two months to three days, and reduced errors by eliminating manual processes

INNOVATION

Lord, Abbett & Co. LLC

An independent, privately held investment manager headquartered in Jersey City, New Jersey offering a variety of fixed−income and equity strategies to individual and institutional investors.

Infor Product: Infor Sales Intelligence for CRM

Increased cross-sales by more than five times

Lead to 10 fold (1000 percent) increase in prospect likelihood conversion rates

Increased email click-through rate and increased voicemail connection rates 3 times

TRANSFORMATION

Liberty Lift Solutions, LLC

A pumping unit company, providing artificial lift solutions to companies worldwide.

Infor Product: Infor CloudSuite Industrial (SyteLine)

Automated previously paper-driven tasks reducing administrative burdens on the field team

Reduced invoicing lead time between the completion of a field service assignment and customer invoice submission by 75 percent and decreased “days sales outstanding” by two days

Eliminated the need to transcribe paper field tickets reducing both opportunity error and administrative time by 50 percent

Reduced lost revenue